Shipping policy

SHIPPING TERMS & CONDITIONS

We offer Free Standard Shipping on orders over $30.00 only. A $5.00 Shipping Fee will be applied to orders under $30.00. We do not offer Free shipping for P.O. Boxes. P.O. Boxes will have a $9.99 shipping fee applied. Order Limit of 6 items per order to avoid damages or spillage. There will be a shipping fee applied to P.O. Box deliveries and orders outside of the continental United States. We do not currently ship outside of the Continental United States.

LOST/STOLEN SHIPMENTS

●      First verify the shipping address listed on your order confirmation email.

●      Look around the delivery location for your package.

●      Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.

●      Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.

●      In the event your order is still showing “In Transit” or has not arrived for more than 15 days, please contact us at info@cloudhaircare.com and we can do our best to help you file a claim.

●      Please note, we are not responsible for stolen or lost packages or items ordered with the incorrect address.

●      Please file a claim directly with the shipping carrier to obtain any photos or other shipping details to help identify or find the missing package.